ServicesHelpdesk
Tickets from customers, and the knowledge base that answers them.
Helpdesk is customer tickets and the knowledge base that answers them — the two halves of support, kept together so that a question answered twice becomes an article once.
Read the user guide support
What it does
Helpdesk, in the product’s own words
- View, manage and reply to tickets
- A knowledge base, read and maintained separately
Before you start
What has to be in place
- A route in: decide whether tickets arrive by mail, by live chat, or both.
In the user guide
2 tasks, explained
- 01View, manage and reply to tickets
- 02Maintain the knowledge base
Works with
The same records, not a sync
Industries that start with it
Switched on from day one
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