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CommunicationTelephony

Extensions and a PBX, with the call record kept.

Telephony is extensions and a PBX inside the suite, with the call record kept — so that a call is data rather than something that happened.

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Read the user guide voip

What it does

Telephony, in the product’s own words

  • Extensions, SIP credentials and PBX servers
  • Reports on call volumes, agents and queues

Before you start

What has to be in place

  • SIP credentials and a PBX server the extensions register against.

In the user guide

2 tasks, explained

  1. 01Manage extensions, SIP credentials and PBX servers
  2. 02Read call reports
Open the Telephony guide

Works with

The same records, not a sync

HelpdeskTickets from customers, and the knowledge base that answers them.ContactsThe people behind the companies you deal with.Dashboard & AnalyticsWhat is happening, and what happened.

More in Communication

All of Communication
MailReal mailboxes, not a notification log.ChatInternal conversations, channels and direct messages.MeetVideo meetings built in, and the record each one leaves behind.WhatsAppA shared WhatsApp inbox attached to the customer record.Notes & SocialShort-form writing, and what the company is telling itself.