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CommunicationChat

Internal conversations, channels and direct messages.

Chat is the internal conversation: channels and direct messages, with the file, picture, video, audio and voice-message traffic that goes with them.

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Read the user guide chat
TeamChat showing a group conversation with members and shared files
TeamChat. Channels and direct messages in real time, with files, voice notes, mentions and the people in the room down the side.

What it does

Chat, in the product’s own words

  • Channels and direct conversations
  • Reply, react, star, pin, forward and copy messages
  • Files, pictures, video, audio and voice messages
  • Mark a message urgent; mention a team, a department or everyone
  • Delete your own message, or anybody’s, for everyone

Before you start

What has to be in place

  • A short list of channels. Chat fails by proliferation, not by absence.

In the user guide

5 tasks, explained

  1. 01Use channels and direct conversations
  2. 02Reply, react, star, pin, forward and copy
  3. 03Send files, pictures, video, audio and voice messages
  4. 04Mark urgent, and mention a team or department
  5. 05Delete a message
Open the Chat guide

Works with

The same records, not a sync

DriveFile storage with sharing that is actually enforced — 15 permissions.Notes & SocialShort-form writing, and what the company is telling itself.MeetVideo meetings built in, and the record each one leaves behind.Live ChatWebsite-visitor chat, answered from the same inbox as internal chat.

More in Communication

All of Communication
MailReal mailboxes, not a notification log.MeetVideo meetings built in, and the record each one leaves behind.WhatsAppA shared WhatsApp inbox attached to the customer record.TelephonyExtensions and a PBX, with the call record kept.Notes & SocialShort-form writing, and what the company is telling itself.