Manage extensions, SIP credentials and PBX servers
The extension belongs to a person, the credentials to the extension, the server to the estate. Keeping the three apart is what lets somebody change desk without a reconfiguration.
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Telephony
Telephony is extensions and a PBX inside the suite, with the call record kept — so that a call is data rather than something that happened.
Try it in the demovoip · 2 tasks
Before you start
- SIP credentials and a PBX server the extensions register against.
What Telephony does
Extensions and a PBX, with the call record kept.
Read call reports
Volumes, agents and queues. Queue figures are the ones that predict a complaint before it arrives.
What it claims to do
The capability list this guide is written against, unabridged. Nothing above adds to it.
Telephony on the Communication page- Extensions, SIP credentials and PBX servers
- Reports on call volumes, agents and queues
Where it connects
The modules Telephony hands work to, or takes it from. Most problems that look like one module are a handover between two.