Set up mailboxes, domains, aliases and forwarders
An alias is another name for a mailbox; a forwarder sends elsewhere. Reaching for a forwarder where an alias would do is how mail quietly leaves the organisation.
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Mail is real mailboxes — domains, aliases, forwarders, credentials and the servers behind them — administered from inside the suite rather than alongside it. It is not a notification log.
Try it in the demomail · 5 tasks
Before you start
- Your domains, and the DNS records that let mail from them be believed. Mail sent from a domain that does not exist does not bounce; it waits.
- A decision on shared mailboxes: who gets access, and how it is taken away.
What Mail does
Real mailboxes, not a notification log.
Run shared mailboxes
Access is granted and revoked per person. Revoking is the half people forget — a leaver with access to sales@ is a leaver reading your pipeline.
Administer mail servers
The servers are managed from inside the suite, so mail configuration is not a separate estate with separate access.
Read the delivery, sync and access logs
Three different questions: did it leave, is the mailbox current, and who opened it. Most "email is broken" reports are answered by the first log.
Use email tracking
Your own tracking and everyone’s tracking are separate permissions, because reading whether your message was opened is not the same right as reading whether everybody’s was.
Worth knowing
- Mail from an unregistered sending domain does not fail loudly. It queues, and keeps queueing, until somebody looks at the delivery log.
What it claims to do
The capability list this guide is written against, unabridged. Nothing above adds to it.
Mail on the Communication page- Mailboxes, domains, aliases, forwarders and credentials
- Shared mailboxes, with access granted and revoked per person
- Mail servers administered from inside the suite
- Delivery, sync and access logs
- Email tracking, yours and — separately — everyone’s
Where it connects
The modules Mail hands work to, or takes it from. Most problems that look like one module are a handover between two.