Place widgets on your pages
Widgets are configured per page set, so you can staff the pages you can answer and leave the rest alone.
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Live Chat
Live Chat is the widget on your website, answered from the same inbox your team already watches — so a visitor question does not need a separate application to live in.
Try it in the demochat · 3 tasks
Before you start
- The widget placed on the pages where a question is likely, which is usually pricing and contact rather than the home page.
What Live Chat does
Website-visitor chat, answered from the same inbox as internal chat.
Handle visitor replies
Conversations come to the team rather than to an individual, which is what stops a chat dying because one person went to lunch.
Follow up missed chats
Missed chats are kept rather than lost. Reading them is the cheapest lead source most businesses ignore.
What it claims to do
The capability list this guide is written against, unabridged. Nothing above adds to it.
Live Chat on the Websites page- Website chat widgets placed on your pages
- Visitor replies handled by your team
- Missed chats kept for follow-up
Where it connects
The modules Live Chat hands work to, or takes it from. Most problems that look like one module are a handover between two.